Summary Judgment Motion Argued
On January 28, 2015, the parties argued the merits of the case before the Honourable Justice Belobaba of the Ontario Superior Court of Justice. In the coming weeks, the Court will determine whether Bell’s practices of seizing expired pre-paid mobile balances violates Ontario’s Consumer Protection Act or otherwise is in breach of contract.
Notice of Certification
The Ontario Superior Court of Justice has allowed a class action lawsuit against Bell Mobility Inc. to proceed
TORONTO, August 18, 2014 - The Ontario Superior Court of Justice has allowed a class action lawsuit against Bell Mobility Inc. to proceed, which seeks compensation on behalf of all persons in Ontario who were prepaid, pay-per-use wireless phone customers of Bell Mobility, Virgin Mobile Canada and Solo Mobile and had balances remaining in their accounts at the end of an active period which expired between May 4, 2010 and December 16, 2013 (the “Class”).
Short-form Notice (English)
Version abrégée (Français)
Certification Order Upheld by Appeal Court
TORONTO, December 16, 2013 - The Ontario Divisional Court has rejected the request by Bell Mobility Inc. to review the decision of the Ontario Superior Court certifying this case as a class action. The case will now proceed to trial.
A copy of the Court's decision can be read here.
$100 Million Class Action Against Bell Mobility Certified - More than 1 million customers affected.
TORONTO, Oct. 4, 2013 - A class action against Bell Mobility Inc. ("Bell") alleging that the expiry dates on its pre-paid wireless services are illegal was certified by the Ontario Superior Court of Justice today.
The lawsuit, which includes more than 1 million class members in Ontario, alleges that Bell systemically breaches its contracts with its pre-paid wireless customers by seizing credit balances. In particular, the lawsuit alleges that pre-paid wireless services payments are "gift cards", as defined by Ontario's Consumer Protection Act, and cannot have an expiry date. The plaintiffs are seeking $100 million in damages from Bell.
The allegations in the lawsuit have not yet been proven in court.
The representative plaintiff, Celia Sankar, lives in Elliot Lake, Ontario, and is founder of the DiversityCanada Foundation, a not-for-profit organization. Ms. Sankar is a Bell pre-paid wireless customer who had her credit balance seized twice, in September 2011 and February 2012. Ms. Sankar will represent anyone in Ontario who purchased or otherwise acquired pre-paid wireless services under the brands Bell Mobility, Virgin Mobile Canada and Solo Mobile since May 4, 2010.
The law firms of Sotos LLP and Sack Goldblatt Mitchell LLP represent Ms. Sankar and the other members of the class.
"This decision is a victory for the vulnerable consumers who use pre-paid wireless services," said Sankar. "These services are popular with many persons of limited means. It's tremendously important that they have access to the court through a class action proceeding to have their claims fairly tried."
Lead counsel, Louis Sokolov of Sotos LLP, noted that class counsel are currently investigating similar claims against other wireless companies and added that, in the absence of a class action, the claims of individual customers would remain unresolved.
"No one would ever bring their own lawsuit for the $20 or $30 that wireless companies take from their customers when their balances expire," said Sokolov. "That it is why it is so important that consumer cases like this be certified and corporations like Bell be required to answer the allegations."
Co-counsel Christine Davies and Nadine Blum observed this is the first case to consider the "gift card" provisions ofOntario's Consumer Protection Act.
"The gift card law was intended to protect consumers from losing cash equivalents. Class members pre-paid money into their accounts so that they would have funds available to purchase services and products from Bell on an ongoing basis. If successful at trial, this case will ensure that consumers' pre-paid amounts are protected."